About us

Sovereign voice AI for the public sector

VoiceA GmbH develops and operates a multilingual voice assistant that lets public authorities process citizen enquiries entirely on their own infrastructure. Our goal: understanding also where language barriers currently become administrative barriers — and without a single request reaching a hyperscaler.

Mission

We believe voice AI in the public sector can only be used responsibly when architecture, data custody, and governance remain with the authority itself. VoiceA is therefore fully self-hosted, built on auditable open-source components (Whisper, Piper, Qdrant), and documented against the requirements of V-Modell XT and the EU AI Act.

Focus

Our primary deployment zone is the German-speaking region — federal and state administrations and large municipal citizen offices in Germany as well as federal and state offices in Austria. The six core languages (German, Turkish, Arabic, English, French, Russian) cover around 90 per cent of non-German enquiries in urban administrations.

Team

VoiceA is carried by a small interdisciplinary team of natural-language-processing researchers, backend engineers, a UX designer with ethnographic field work in citizen offices, and a legal lead focused on data protection and AI governance. Detailed team profiles live on the home page in the Team section.

Legal framework

VoiceA deployments are set up consistently along three frameworks: GDPR (Art. 25 privacy by design, Art. 32 security of processing, Art. 35 DPIA), the EU AI Act (classification as high-risk AI in administrative contexts per Annex III §5), and V-Modell XT for documentation of development and handover processes. For Austria the national Data Protection Act (DSG) and the Federal Disability Equality Act (BGStG) additionally apply.

Company

VoiceA GmbH is a German company with registered seat and commercial register entry as stated in the Impressum. Management and commercial-law details are published there.

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